Payment for orders is required upfront to secure your order and date. This ensures I can get everything I need to bring your vision to life!
Pricing is dictated by design choices, ingredients (including dietary requirements) and packaging. These cookies are as delicious as they are pretty, so we are confident they are worth it!
Refunds are a no-go under any circumstances. Once we’ve received your payment, it’s locked in!
No show = NO COOKIES
When picking up cookies, you must be there at the agreed upon time and date or your order is forfeited. If you need to reschedule your pick-up, please reach out at least 7 days prior to the initially agreed time. If you miss your pick-up date and time and would still like to collect your order, a $10 rescheduling fee will need to be paid prior to confirming a new pick-up date.
Pick up date and times are set upon payment of your order. We endeavour to be as flexible as possible to fit customers’ schedules, however the specific time you ask for may not be available.
We totally understand inspiration can strike at any time and we want you to be happy with your order. All changes will be considered; however, we may not be able to accept any changes to your order once it has been confirmed. If the change is accepted, a small fee may apply depending on what the change is.
We love inspiration pictures! They really inspire us to achieve your cookie vision. However, your cookies may not be a perfect replica although we will try to keep it as close as possible to what you want.
We showcase most of our custom orders on our website and Instagram. If you do not want your cookies showcased, that’s totally okay! But please let us know when you place your order if you do not want your order photographed and the secret can stay between us!
Colours and lighting in photos may be slightly different then what you end up with due to the production that occurs behind the scenes to capture our content!
COVID! It’s everywhere and it can really ruin the party vibe. We get it and we know it is out of your control! If your event is postponed due to COVID exposures, we can freeze your cookies for two weeks. They will remain perfectly fresh while frozen and still taste amazing once brought back up to room temperature. Refunds are still a no-go in this situation as the cookie order has been fulfilled.
Custom orders require a minimum of 10 cookies; this does not apply to pre-designed collections.
What happens once you’ve received your order is all up to you. We’ve poured all the love into them, now you must keep them safe, cool and in one piece!
Agreement to T&Cs
Finally, once we have received payment for your order, we take this as your acknowledgement and agreement to the above T&Cs. We appreciate you supporting our small business!