Frequently Asked Questions

Where are you based?

We are based in Queanbeyan, New South Wales.


What do you offer?

We provide pre-designed for holidays (Christmas, Easter, Mother’s Day, etc.) and custom cookie orders for any event you can dream up!


How do I get these delicious cookies?

We offer delivery for custom orders only and pick-ups for both pre-designed and custom orders.

Pre-designed cookies are available from the online store.

Custom order requests can be sent through via our Custom Order Form.


What is your minimum order?

10 for custom orders, no minimum for pre-designed.


How do I pick up my cookies?

Cookie collection is available on Saturdays for pre-designed cookies. For custom orders, we are flexible to discuss pick-up dates with you.


How do I store my cookies?

DO NOT refrigerate your cookies. Instead, keep them in their individual packaging, in a cool and dry place away from direct sunlight.


How long do the cookies stay fresh for?

It is best to eat the cookies within 4 weeks, however, can last up to 8 weeks if stored correctly.


Can I cancel my Custom Cookie Order?

No. Once we've received your payment, your order is locked in and refunds are a no-go under any circumstances. If your event is postponed due to COVID, we are able to freeze your order for up to 2 weeks.  


I have allergies, what do your cookies contain?

Cookie: Flour, corn flour, butter, sugar, egg, vanilla extract, vanilla bean powder, salt.

Fondant: Sugar, glucose syrup, water, vegetable oil, potato starch, humectant (glycerine), thickeners (413, 466), colour (171), acidity, regulator (citric acid), preservative (potassium sorbet), emulsifier (472c), natural flavours.

Allergen Advice: Contains gluten (wheat), egg and may contain milk


If you have any questions that have not been answered here, please get in contact with us at sweetendsugarcookies@gmail.com.